Contact Us

Montréal

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2250 Boul de Maisonneuve E #402, Montréal, QC H2K 2E5

Our largest store and showroom with all our products.

You can find our 3D printers, materials and tools on site.

Open hours

Weekdays: 9:00 to 17:30 (ET)

Weekends: 9:00 to 16:30 (ET)

Free Parking

Enter through the front door and ring the doorbell.

We will buzz you in.

Vancouver

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343 Railway St b1, Vancouver, BC V6A 1A4

We opened a second showroom to better serve our customers on the West Coast.

We showcase the new Ultimaker S5, Ultimaker 2+, Formlabs Form 2 and a Prusa i3 MK3.

Open hours

Weekdays: 8:30 to 16:30 (PDT)

Weekends: closed

Limited Street Parking or Paid Parking

Enter through the front door, unit B1, and buzz door #010.

Support

For any inquiries or questions, you can contact us by phone or email.

Phone

Both phone numbers ring in Montreal and Vancouver offices.

Toll free: 1-877-360-2159

Landline: 514-360-2159

Email

Customer support : service@voxelfactory.com

Technical support : support@voxelfactory.com

Sales team : sales@voxelfactory.com

Accounting : accounts@voxelfactory.com

If you are unsure which email to use for your inquiry, your best bet is service@voxelfactory.com as we use a ticketing system so someone will read your mail.

Shipping

All packages are shipped from our Montreal Warehouse between Monday and Friday.

We guarantee to ship out the same day if:

1) the order is placed before 11am ET

2) all items on the order are in stock

Once the order is processed, we send you a confirmation email with the tracking number for your order.

It is also possible to come pick up your order in our Montreal store if you live nearby. Just choose Montreal Downtown Pickup as your shipping method.

We will call or email you when your order is ready.

A shipping calculator is available for online orders before making the purchase in the cart page. Simply add your products to the cart, click the cart icon, enter the appropriate information and choose your carrier option (Fedex or Canada Post).

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Don't worry, we don't spam thousands of emails per hour.

We send 1 or maybe 2 emails a month.