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Vancouver office closure

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Vancouver office closure

Dear West Coast customers,

It is with deep regret that we must announce that the Burnaby location is now closed. While our online sales and in-person visits at the St-Hubert location have continued to increase, visits to the Burnaby store have slowed down over the last few years and we realized that it was better to focus on a single warehouse location. Not to worry, we will continue to ship country-wide and we believe that a centralized inventory will help us better serve you in the coming months and years.

Also note that we are now offering on-site repair & maintenance services for businesses with Ultimaker and Formlabs systems in the Vancouver and Burnaby area.

So what now? Is Voxel Factory going to completely close soon? Absolutely not! Different contexts just require different strategies and this is just the first step of a reorganization plan towards a better Voxel Factory 2.0 with the same good service that we always provided, but with better efficiency and a particular focus towards business services.

Our St Hubert location continues to serve in English and French and Michelle Dallas, former Burnaby store manager, has joined our team here. So to all our west coast current and upcoming customers, Please don’t hesitate to contact us at 1-877-360-2159 or email at service@voxelfactory.com

Thank you to all the Vancouver customers for your 5 years of loyalty, as well as to DJ and Angus for their incredible service during our last year! The two of them have served you tirelessly 7 days a week with the utmost professionalism and courtesy.

François Lahey
President

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